All Systems Operational
Platform Availability Operational
Mail Sending Availability Operational
Image/Storage Availability Operational
ActiveCampaign.com Availability Operational
API Availability Operational
Webhooks Availability Operational
Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 21, 2019

No incidents reported today.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019
Resolved - The issue impacting the Contact Page not loading has been fully resolved.
Aug 14, 18:35 CDT
Update - We are actively releasing the fix to all accounts. Users who were experiencing an issue with the Contact Page not loading will see the issue resolved shortly.

Next Update: 10:30 PM UTC
Aug 14, 17:14 CDT
Identified - We have identified the issue causing the Contact Page to not load for some accounts and are working on a fix.

Next Update: 9:15 PM UTC
Aug 14, 16:38 CDT
Investigating - We are currently investigating reports of the main Contact Page not loading the list of contacts for some users.

Next Update: 9:00 PM UTC
Aug 14, 16:29 CDT
Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
Resolved - We have continued to monitor and after further investigation of this issue, we have determined that there are 2 instances where campaigns did not complete sending:
1. Campaigns that were scheduled to send or sent between ~7:00 PM UTC to 11PM UTC, 7 August that show the status “Preparing to send” will not send. Customers can stop, duplicate, and resend these campaigns.
2. Campaigns that appear stuck with the status “Sending” were partially sent. These campaigns will not finish sending to the targeted contacts. In this case, clients can resend to contacts who did not open the email.
Click on the campaign name
Once you are on the report summary for the campaign, click Resend Options in the upper right hand corner
Select Send to contacts who have not read/opened this campaign.

We are working to identify all impacted campaigns and will reach out to users directly.
Aug 8, 07:06 CDT
Monitoring - We have deployed a fix to address the general platform slowness and delay in campaign sending. Campaigns are catching up and no action is required. We are continuing to monitor.
Aug 7, 16:45 CDT
Update - We are continuing to investigate an issue that is causing general platform slowness and a delay in campaign sending.

Next Update: 9:45 PM UTC
Aug 7, 16:15 CDT
Investigating - We are investigating an issue that is causing general platform slowness and a delay in campaign sending beginning ~7:05 PM UTC. All indications are that campaigns are sending and no action is required at this time.

Next Update: 9:15 PM UTC
Aug 7, 15:38 CDT