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All Systems Operational
Platform Availability
Operational
Mail Sending Availability
Operational
Image/Storage Availability
Operational
ActiveCampaign.com Availability
Operational
API Availability
Operational
Webhooks Availability
Operational
Integrations
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 20, 2019
No incidents reported today.
Apr 19, 2019
No incidents reported.
Apr 18, 2019
No incidents reported.
Apr 17, 2019
No incidents reported.
Apr 16, 2019
No incidents reported.
Apr 15, 2019
No incidents reported.
Apr 14, 2019
No incidents reported.
Apr 13, 2019
No incidents reported.
Apr 12, 2019
No incidents reported.
Apr 11, 2019
No incidents reported.
Apr 10, 2019
Resolved -
Account service is fully restored and campaign and automation processing in the impacted accounts has returned to normal.
We know that you count on us to help your business grow and we do not take that lightly. We understand that any service disruption can impact the success of your business. You can expect to receive a detailed post mortem shortly. We will also give you insight into the investments we are making to ensure platform stability as we work to regain your trust.
If you have any additional questions about this service disruption and how it has impacted your workflow, please reach out to support.
Apr 10, 17:52 CDT
We know that you count on us to help your business grow and we do not take that lightly. We understand that any service disruption can impact the success of your business. You can expect to receive a detailed post mortem shortly. We will also give you insight into the investments we are making to ensure platform stability as we work to regain your trust.
If you have any additional questions about this service disruption and how it has impacted your workflow, please reach out to support.
Apr 10, 17:52 CDT
Monitoring -
Our infrastructure vendor has applied a fix and the database is back online. Accounts are now accessible again and we are working to fully restore services.
Campaigns scheduled to send between 1:45 PM and 8:45 PM UTC on Wednesday, April 10th will be sent, though might be further delayed as we process through the backlogged queue.
Automations will begin processing again as well. Please note that contacts will process through wait condition blocks if the conditions are true. Contacts who no longer meet the condition of the block will not pass through until the condition is met again.
Please also note that any automation that was supposed to be triggered during the outage due to activity such as site visits, clicks, or opens will not be triggered.
Apr 10, 16:34 CDT
Campaigns scheduled to send between 1:45 PM and 8:45 PM UTC on Wednesday, April 10th will be sent, though might be further delayed as we process through the backlogged queue.
Automations will begin processing again as well. Please note that contacts will process through wait condition blocks if the conditions are true. Contacts who no longer meet the condition of the block will not pass through until the condition is met again.
Please also note that any automation that was supposed to be triggered during the outage due to activity such as site visits, clicks, or opens will not be triggered.
Apr 10, 16:34 CDT
Update -
We are working with our infrastructure vendor to apply a patch that they believe will address the issue and will provide an update in 30 minutes.
Apr 10, 16:00 CDT
Apr 10, 16:00 CDT
Update -
We are continuing to work with our infrastructure vendor to bring the database back online and will provide an update in 30 minutes.
Apr 10, 15:30 CDT
Apr 10, 15:30 CDT
Update -
We are continuing to work with our infrastructure vendor to bring the database back online and will provide an update in 30 minutes.
Apr 10, 15:03 CDT
Apr 10, 15:03 CDT
Update -
We are continuing to work with our infrastructure vendor to bring the database back online and will provide an update in 30 minutes.
Apr 10, 14:31 CDT
Apr 10, 14:31 CDT
Update -
We are continuing to work with our infrastructure vendor to bring the database back online and will provide an update in 30 minutes.
Apr 10, 14:00 CDT
Apr 10, 14:00 CDT
Update -
We are continuing to work with our infrastructure vendor to bring the database back online and will provide an update in 30 minutes.
Apr 10, 13:30 CDT
Apr 10, 13:30 CDT
Update -
We are continuing to work with our infrastructure vendor to bring the database back online and will provide an update in 30 minutes.
Apr 10, 13:01 CDT
Apr 10, 13:01 CDT
Update -
We are continuing to work with our infrastructure vendor to bring the database back online and will provide an update in 30 minutes.
Apr 10, 12:31 CDT
Apr 10, 12:31 CDT
Update -
We are continuing to work with our infrastructure vendor to bring the database back online and will provide an update in 30 minutes.
Apr 10, 12:00 CDT
Apr 10, 12:00 CDT
Identified -
We are continuing to work with our infrastructure vendor to bring the database back online and will provide an update in 30 minutes.
Apr 10, 11:29 CDT
Apr 10, 11:29 CDT
Investigating -
Beginning at 1:45 PM UTC, a database hosting a subset of accounts went offline and failed to restart properly.
Any account on this database will be unable to use any ActiveCampaign functionality and automations and campaigns are not processing for those impacted. If you are unable to log into your account, then you are impacted.
We are working with our infrastructure vendor to get this database back online and will provide an update in 30 minutes.
Apr 10, 10:58 CDT
Any account on this database will be unable to use any ActiveCampaign functionality and automations and campaigns are not processing for those impacted. If you are unable to log into your account, then you are impacted.
We are working with our infrastructure vendor to get this database back online and will provide an update in 30 minutes.
Apr 10, 10:58 CDT
Apr 9, 2019
Resolved -
This incident is fully resolved.
Apr 9, 20:34 CDT
Apr 9, 20:34 CDT
Monitoring -
Our network provider has triaged the issue and made changes to restore functionality. As of 11:30 PM UTC, Tuesday, April 9th, traffic is no longer being incorrectly blocked. Errors stemming from WordPress have subsided. We are continuing to monitor to ensure stability.
Apr 9, 18:45 CDT
Apr 9, 18:45 CDT
Identified -
We are working with one of our network providers, who in an effort to stop a potential DDoS attack, has incorrectly blocked traffic originating from WordPress plugins beginning approximately 11am UTC, Tuesday, April 9th. We will continue to provide updates as we work to resolve this.
Apr 9, 17:39 CDT
Apr 9, 17:39 CDT
Update -
We have identified the issue to be related to our content delivery network. The issue appears to impact WordPress integrations primarily, but can also effect other 3rd party integrations and API usage. We will continue to provide updates as we learn more.
Apr 9, 14:27 CDT
Apr 9, 14:27 CDT
Update -
We are continuing to investigate API connectivity issues and will provide updates as we learn more.
Apr 9, 13:03 CDT
Apr 9, 13:03 CDT
Update -
We are investigating API connectivity issues impacting 3rd party integrations. We will provide updates as we learn more.
Apr 9, 12:09 CDT
Apr 9, 12:09 CDT
Investigating -
We are currently investigating reports of Wordpress connectivity issues with ActiveCampaign. Reports have thus far indicated the following services are impacted: the Wordpress plugin, Thriveleads, Gravity Forms, ActiveMember360. We will provide updates as we learn more.
Apr 9, 12:00 CDT
Apr 9, 12:00 CDT
Resolved -
This issue has been resolved.
Apr 9, 11:24 CDT
Apr 9, 11:24 CDT
Monitoring -
Beginning at approximately 11am UTC today, April 9, we began seeing an increased rate of errors on link tracking, API calls, and general connectivity issues for some users. We were able to take action to mitigate the impact of the issue, but continued to investigate the root cause. The underlying issue has now been resolved as of ~2PM UTC. We are continuing to monitor.
Apr 9, 09:48 CDT
Apr 9, 09:48 CDT
Update -
We have taken action to limit the intermittent connectivity issues some clients experienced. We are continuing to investigate the underlying issue.
Apr 9, 08:55 CDT
Apr 9, 08:55 CDT
Update -
We are continuing to investigate the root cause of an issue that caused some requests to the platform to respond with errors.
Apr 9, 07:41 CDT
Apr 9, 07:41 CDT
Investigating -
We are currently investigating an issue that is causing some link tracking URLs and API calls to respond with errors. We will provide updates as we learn more.
Apr 9, 06:32 CDT
Apr 9, 06:32 CDT
Apr 8, 2019
Resolved -
This incident has been resolved.
Apr 8, 12:42 CDT
Apr 8, 12:42 CDT
Monitoring -
We identified and implemented a fix to resolve tracking URL errors and will continue to monitor.
Apr 8, 07:19 CDT
Apr 8, 07:19 CDT
Investigating -
We are currently investigating an issue that is causing link tracking URLs to send errors. We will provide updates as we learn more.
Apr 8, 06:28 CDT
Apr 8, 06:28 CDT
Apr 7, 2019
No incidents reported.
Apr 6, 2019
No incidents reported.