All Systems Operational
Platform Availability   Operational
Mail Sending Availability   Operational
Image/Storage Availability   Operational
API Availability   Operational
Webhooks Availability   Operational
ActiveCampaign.com Availability   Operational
DeepData Integrations   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 19, 2017

No incidents reported today.

Nov 18, 2017

No incidents reported.

Nov 17, 2017
Resolved - The issue associated with images loading has been fully resolved. A small number of accounts may need to re-upload images if they are still not seeing them in draft campaigns. Please contact our Support Team at help@activecampaign.com should you experience any further issues.
Nov 17, 16:28 CST
Monitoring - We've resolved the issue associated with loading images and will continue to monitor. Additionally, we’ve made adjustments on our end so that images should load more quickly moving forward. If you sent a campaign with an image that was previously uploaded, it should now be viewable without issue. We recommend if you uploaded images while the issue was occurring that you verify the images are in your campaigns as a small number of accounts may need to re-upload.
Nov 17, 15:22 CST
Identified - We’ve identified the issues associated with loading images and are currently rolling out the fix to address the situation. Some users are unable to view images and a small number of users are unable to upload images. Existing images will be viewable once the fix has rolled out.
Nov 17, 09:19 CST
Investigating - We’re currently investigating an issue where users are unable to view images in campaigns and are will share more information as soon as possible.
Nov 17, 08:26 CST
Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017
Resolved - The interruption to our DeepData integrations has been resolved. We've emailed instructions to affected accounts explaining how to establish DeepData connections and restore any ecommerce data.
Nov 14, 16:27 CST
Investigating - Earlier today, (November 14, 2017) one of our hosting provider's database clusters went down, which affected ActiveCampaign Deep Data Integrations with Shopify, BigCommerce, and WooCommerce. This caused ActiveCampaign to lose connections with these platforms.

Since the Deep Data Integration syncs historical data, none of your data is lost, but action is required to reestablish a connection with ActiveCampaign.

All affected accounts will be emailed soon with specific instructions on how to reestablish the connection with ActiveCampaign.
Nov 14, 15:03 CST
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017

No incidents reported.

Nov 7, 2017
Resolved - We have fixed the issue and users should not longer have issues loading pages in Safari.
Nov 7, 13:50 CST
Identified - We have identified an error that is preventing certain pages within ActiveCampaign from loading for users using Safari. We are fixing this issue and expect to have it resolved shortly.
Nov 7, 09:46 CST
Nov 6, 2017

No incidents reported.

Nov 5, 2017

No incidents reported.