ActiveCampaign Status

All Systems Operational

Platform Availability Operational

Mail Sending Availability Operational

Image/Storage Availability Operational

ActiveCampaign.com Availability Operational

API Availability Operational

Webhooks Availability Operational

Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 21, 2019

No incidents reported today.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

Contact Page Loading Issues

Resolved - The issue impacting the Contact Page not loading has been fully resolved.
Aug 14, 18:35 CDT

Update - We are actively releasing the fix to all accounts. Users who were experiencing an issue with the Contact Page not loading will see the issue resolved shortly.

Next Update: 10:30 PM UTC
Aug 14, 17:14 CDT

Identified - We have identified the issue causing the Contact Page to not load for some accounts and are working on a fix.

Next Update: 9:15 PM UTC
Aug 14, 16:38 CDT

Investigating - We are currently investigating reports of the main Contact Page not loading the list of contacts for some users.

Next Update: 9:00 PM UTC
Aug 14, 16:29 CDT

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

Platform Slowness and Campaign Sending Delays

Resolved - We have continued to monitor and after further investigation of this issue, we have determined that there are 2 instances where campaigns did not complete sending:
1. Campaigns that were scheduled to send or sent between ~7:00 PM UTC to 11PM UTC, 7 August that show the status “Preparing to send” will not send. Customers can stop, duplicate, and resend these campaigns.
2. Campaigns that appear stuck with the status “Sending” were partially sent. These campaigns will not finish sending to the targeted contacts. In this case, clients can resend to contacts who did not open the email.
Click on the campaign name
Once you are on the report summary for the campaign, click Resend Options in the upper right hand corner
Select Send to contacts who have not read/opened this campaign.

We are working to identify all impacted campaigns and will reach out to users directly.
Aug 8, 07:06 CDT

Monitoring - We have deployed a fix to address the general platform slowness and delay in campaign sending. Campaigns are catching up and no action is required. We are continuing to monitor.
Aug 7, 16:45 CDT

Update - We are continuing to investigate an issue that is causing general platform slowness and a delay in campaign sending.

Next Update: 9:45 PM UTC
Aug 7, 16:15 CDT

Investigating - We are investigating an issue that is causing general platform slowness and a delay in campaign sending beginning ~7:05 PM UTC. All indications are that campaigns are sending and no action is required at this time.

Next Update: 9:15 PM UTC
Aug 7, 15:38 CDT