All Systems Operational
Platform Availability Operational
Mail Sending Availability Operational
Image/Storage Availability Operational
ActiveCampaign.com Availability Operational
API Availability Operational
Webhooks Availability Operational
Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2019

No incidents reported today.

Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019
Resolved - Service has been fully restored and Facebook Custom Audience data has been processed.
Jul 17, 14:37 CDT
Monitoring - We have released a fix and service has been restored for the e-commerce "Makes a Purchase" and "Abandoned Cart" automation start triggers, as well as the Facebook Custom Audience integration. The service was impacted between 4:30 PM - 6:50 PM UTC.

E-commerce data sent during this time can be recovered, but will not be able to trigger automations.

To recover the e-commerce data please perform a Historical Sync.
1. From the Settings Integration Page, click into your e-commerce integration.
2. Select the "Manage" button.
3. Click "Sync Historical Data"

We are working to process Facebook Custom Audience data that was impacted during the service outage and will update when completed.

We are continuing to monitor.
Jul 17, 13:58 CDT
Identified - The issue has been identified and we are working to release a fix. At 4:30 PM UTC, the e-commerce "Makes a Purchase" and "Abandoned Cart" Triggers, as well as Facebook Custom Audience integration stopped processing, and cannot be recovered. All other webhooks and integrations have been processing without issue.

Next Update: 6:45 PM UTC.
Jul 17, 13:20 CDT
Investigating - We are currently investigating an issue with the processing of incoming webhooks beginning at 4:30 PM UTC.

Next Update: 6:30 PM UTC.
Jul 17, 12:55 CDT
Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.