Resolved -
We have completed processing the backlog and Automations are operating as expected. This issue is resolved.
Nov 25, 19:49 CST
Update -
The ActiveCampaign platform is fully operational, but clients will continue to experience delays in contacts moving through Automations as we work through the backlog in processing.
Nov 25, 15:54 CST
Monitoring -
We have taken steps to mitigate the impact of our network provider's outage and the ActiveCampaign platform is fully operational.
We are continuing to work through a backlog in processing of Automations and outbound Integration data, which we are monitoring. Inbound integration data processing is fully operational.
Nov 25, 13:01 CST
Update -
We are continuing to work with our provider to restore service as well as our own mitigation plan.
Next Update: 7:00 PM UTC.
Nov 25, 12:00 CST
Update -
We are continuing to work with our provider to restore service as well as our own mitigation plan.
Next Update: 6:00 PM UTC.
Nov 25, 11:34 CST
Update -
We are continuing to work with our provider to restore service as well as our own mitigation plan.
Next Update: 5:30 PM UTC.
Nov 25, 11:01 CST
Update -
Our network provider is continuing to experience an outage which is causing degraded performance and an increase in connectivity errors for the ActiveCampaign platform. We are continuing to work with our provider to restore service as well as our own mitigation plan.
Next Update: 5:00 PM UTC.
Nov 25, 10:31 CST
Identified -
We have identified the issue with our network provider and are working on mitigating the issue. The impact to customers is delays in processing both automations and integration data.
Next update at 4:30PM UTC
Nov 25, 10:07 CST
Investigating -
We are currently experiencing an issue with one of network providers and are working with them to resolve it. The impact to customers is a 1 hour delay in automation processing.
Next Update: 4:00 PM UTC.
Nov 25, 09:35 CST
