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All Systems Operational
Platform Availability
Operational
Mail Sending Availability
Operational
Image/Storage Availability
Operational
ActiveCampaign.com Availability
Operational
API Availability
Operational
Webhooks Availability
Operational
Integrations
Operational
Slack Messaging
Operational
Slack Notifications
Operational
Slack Workspace/Org Administration
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2021
No incidents reported today.
Oct 20, 2021
Resolved -
This incident has been resolved. Apologies for any inconveniences this may have caused. If you continue to experience issues, please contact our support team.
Oct 20, 09:44 CDT
Oct 20, 09:44 CDT
Identified -
Our engineers have identified the issue and a fix is being administered.
Oct 19, 17:18 CDT
Oct 19, 17:18 CDT
Update -
We are continuing to investigate this issue.
Oct 19, 16:25 CDT
Oct 19, 16:25 CDT
Investigating -
We are currently investigating an issue with parts of the platform UI not being visible to users. Our engineering team is aware of this and actively investigating
Oct 19, 16:25 CDT
Oct 19, 16:25 CDT
Oct 19, 2021
Resolved -
Thank you for your patience. The issue with contact pages loading blank has been resolved.
If you see any further issues, please contact to our support team.
Oct 19, 17:31 CDT
If you see any further issues, please contact to our support team.
Oct 19, 17:31 CDT
Identified -
Our engineering team has identified the issue causing the contact page to load blank. We are currently working on a fix.
Oct 19, 17:27 CDT
Oct 19, 17:27 CDT
Investigating -
We have reports that the contact page is loading blank for some users. Our engineering team is actively investigating this issue.
Oct 19, 17:22 CDT
Oct 19, 17:22 CDT
Resolved -
As of 14:21 all issues related to images rendering in the Designer have now been resolved. We apologise for any inconvenience caused.
Oct 19, 08:38 CDT
Oct 19, 08:38 CDT
Monitoring -
As of 1:54pm UTC Engineers have identified the cause of the issue and we are currently in the process of deploying a fix to the affected instances.
Oct 19, 08:00 CDT
Oct 19, 08:00 CDT
Identified -
As of 13:24 UTC our engineering teams have identified a potential cause of this issue and are investigating further.
Oct 19, 07:25 CDT
Oct 19, 07:25 CDT
Investigating -
As of 12:31pm UTC we have identified an issue that is preventing a subset of users from rendering images in the Designer. While we work to fix any impacted accounts, please reach out to support if you’re experiencing issues using Designer.
Oct 19, 06:54 CDT
Oct 19, 06:54 CDT
Oct 18, 2021
No incidents reported.
Oct 17, 2021
No incidents reported.
Oct 16, 2021
No incidents reported.
Oct 15, 2021
Resolved -
The issue preventing some users from creating new campaigns has been resolved at this time.
Oct 15, 12:34 CDT
Oct 15, 12:34 CDT
Identified -
We have identified an issue that is preventing some users from creating new campaigns. While we work to fix any impacted accounts, please reach out to support if you’re experiencing issues creating campaigns.
Oct 15, 10:55 CDT
Oct 15, 10:55 CDT
Oct 14, 2021
Resolved -
This issue has been resolved.
Oct 14, 12:05 CDT
Oct 14, 12:05 CDT
Identified -
We have identified the issue impacting the v1 API endpoint for creating new campaigns and are preparing a fix.
Oct 14, 10:58 CDT
Oct 14, 10:58 CDT
Investigating -
We are currently investigating an issue where customers are unable to create new campaigns via the V1 API
Oct 14, 09:55 CDT
Oct 14, 09:55 CDT
Oct 13, 2021
Resolved -
Contacts are getting processed as expected.
Oct 13, 19:14 CDT
Oct 13, 19:14 CDT
Monitoring -
A fix has been identified and applied by the team. We are working towards clearing the inflight messages.
Oct 13, 18:31 CDT
Oct 13, 18:31 CDT
Resolved -
Engineering has released a fix and advanced search is now working as expected.
Oct 13, 18:03 CDT
Oct 13, 18:03 CDT
Update -
We are continuing to investigate this issue.
Oct 13, 17:28 CDT
Oct 13, 17:28 CDT
Investigating -
We have reports that saved and advanced searches are not returning contacts. Engineering is aware of this issue and currently working on a fix.
Oct 13, 17:28 CDT
Oct 13, 17:28 CDT
Resolved -
This incident has been resolved and the add account modal is now working as expected.
Oct 13, 17:10 CDT
Oct 13, 17:10 CDT
Identified -
Our engineers have identified the issue and a fix is being implemented.
Oct 13, 15:34 CDT
Oct 13, 15:34 CDT
Investigating -
We have reports that when attempting to add an account, the modal remains in a constant “loading” state which is preventing some users from adding new accounts. We are investigating the issue.
Oct 13, 14:40 CDT
Oct 13, 14:40 CDT
Oct 12, 2021
No incidents reported.
Oct 11, 2021
No incidents reported.
Oct 10, 2021
Resolved -
The Wait For Automatic block backlog has finished processing. Blocks are continuing to process contacts as expected. This issue is now resolved.
Oct 10, 15:06 CDT
Oct 10, 15:06 CDT
Update -
We are continuing to recover and process through the backlog.
Oct 8, 00:13 CDT
Oct 8, 00:13 CDT
Update -
The recovery process is in progress. The team continues to work towards full recovery.
Oct 7, 21:12 CDT
Oct 7, 21:12 CDT
Update -
Our engineers are continuing to work to determine how long it will take to process through the backlog. We will provide updates as we learn more
Oct 7, 19:36 CDT
Oct 7, 19:36 CDT
Monitoring -
Our engineers have confirmed the fix is working and we are processing the delayed Automation Wait For blocks. We are working to determine how long it will take to process through the backlog and will provide updates as we learn more.
Oct 7, 15:23 CDT
Oct 7, 15:23 CDT
Update -
Our engineers have applied a fix to resolve the delayed processing of Automation Wait For blocks.
We are monitoring to ensure the delay is improving.
Next Update: 3:30PM CT.
Oct 7, 14:46 CDT
We are monitoring to ensure the delay is improving.
Next Update: 3:30PM CT.
Oct 7, 14:46 CDT
Identified -
Our engineers have identified a contributing factor to the delayed processing of Automation Wait For blocks and are working on determining how best to mitigate the impact.
Next Update: 2:30PM CT.
Oct 7, 13:30 CDT
Next Update: 2:30PM CT.
Oct 7, 13:30 CDT
Update -
Our engineers are continuing to investigate the delay in processing Automation Wait For blocks. Other Automation blocks are processing as expected. We estimate the current delay for Wait For blocks to be several hours at this point, but we will provide more details we work on the issue.
Next Update: 1:30PM CT.
Oct 7, 12:32 CDT
Next Update: 1:30PM CT.
Oct 7, 12:32 CDT
Update -
Our engineers are continuing to investigate the issue causing a delay in Automation Wait For block processing.
Next Update: 12:30PM CT.
Oct 7, 11:35 CDT
Next Update: 12:30PM CT.
Oct 7, 11:35 CDT
Investigating -
We are currently investigating an issue that is causing a delay in processing of Automation WAIT FOR blocks where the wait is for a specific time. The current delay is approximately 30 minutes
Next Update: 11:30 CT.
Oct 7, 10:43 CDT
Next Update: 11:30 CT.
Oct 7, 10:43 CDT
Oct 9, 2021
No incidents reported.
Oct 8, 2021
Oct 7, 2021
← Incident History
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