{
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Engineering is investigating the root cause now and will report updates every 20 minutes.","created_at":"2026-09-28T10:05:24.392-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T10:05:24.392-05:00","display_at":"2026-09-28T10:05:24.392-05:00","deliver_notifications":true,"tweet_id":null,"id":"3mn6sm8r4syw","incident_id":"f5ztm4glsjwp","custom_tweet":null,"affected_components":[{"code":"wckrcqw94q0q","name":"Message Sending Availability - Email","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Email","created_at":"2013-07-18T06:36:59.892-05:00","updated_at":"2026-09-28T13:55:37.746-05:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"wckrcqw94q0q","page_id":"36wq37z91g4s","group_id":"cb5fjsp5lq29"}]},{"name":"Bulk Edit of contacts is not applying filters.","status":"resolved","created_at":"2026-09-14T16:29:03.968-05:00","updated_at":"2026-09-14T16:55:05.156-05:00","monitoring_at":null,"resolved_at":"2026-09-14T16:55:05.140-05:00","impact":"major","shortlink":"https://stspg.io/gy6t6y3f8s1x","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-14T16:29:03.947-05:00","reminder_intervals":null,"id":"4g6p6gh4p3gk","page_id":"36wq37z91g4s","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-14T16:55:05.140-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T16:55:05.140-05:00","display_at":"2026-09-14T16:55:05.140-05:00","deliver_notifications":true,"tweet_id":null,"id":"8jmkfz08hq3z","incident_id":"4g6p6gh4p3gk","custom_tweet":null,"affected_components":[{"code":"6nwlnk0p837c","name":"APAC Region - CRM","old_status":"partial_outage","new_status":"operational"},{"code":"112dhgybrgzv","name":"US Region - CRM","old_status":"partial_outage","new_status":"operational"},{"code":"gl3mld04dj67","name":"EU Region - CRM","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Filters are not applying when bulk editing contacts.  Customers are advised not to use Bulk Edit until a fix is deployed.","created_at":"2026-09-14T16:29:04.130-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T16:29:04.130-05:00","display_at":"2026-09-14T16:29:04.130-05:00","deliver_notifications":true,"tweet_id":null,"id":"wjz90t207wqf","incident_id":"4g6p6gh4p3gk","custom_tweet":null,"affected_components":[{"code":"6nwlnk0p837c","name":"APAC Region - CRM","old_status":"operational","new_status":"partial_outage"},{"code":"112dhgybrgzv","name":"US Region - CRM","old_status":"operational","new_status":"partial_outage"},{"code":"gl3mld04dj67","name":"EU Region - CRM","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"CRM","created_at":"2022-06-21T10:08:41.105-05:00","updated_at":"2026-09-14T16:55:05.073-05:00","position":6,"description":null,"showcase":true,"start_date":"2022-06-21T00:00:00.000-05:00","id":"112dhgybrgzv","page_id":"36wq37z91g4s","group_id":"bxv6d1v81n37"},{"status":"operational","name":"CRM","created_at":"2023-10-12T10:45:51.407-05:00","updated_at":"2026-09-14T16:55:05.091-05:00","position":6,"description":null,"showcase":true,"start_date":"2023-10-12T00:00:00.000-05:00","id":"6nwlnk0p837c","page_id":"36wq37z91g4s","group_id":"jk77wy6lv6rw"},{"status":"operational","name":"CRM","created_at":"2023-10-12T11:00:19.795-05:00","updated_at":"2026-09-14T16:55:05.107-05:00","position":6,"description":null,"showcase":true,"start_date":"2023-10-12T00:00:00.000-05:00","id":"gl3mld04dj67","page_id":"36wq37z91g4s","group_id":"6jgyb8hcc3r7"}]},{"name":"Issues Accessing Accounts","status":"resolved","created_at":"2026-08-28T13:48:25.278-05:00","updated_at":"2026-08-28T14:16:25.115-05:00","monitoring_at":"2026-08-28T14:03:03.820-05:00","resolved_at":"2026-08-28T14:16:25.097-05:00","impact":"major","shortlink":"https://stspg.io/v3swfs4bt9q7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-28T13:48:25.266-05:00","reminder_intervals":null,"id":"1pvy7cp7c2sv","page_id":"36wq37z91g4s","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-28T14:16:25.097-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T14:16:25.097-05:00","display_at":"2026-08-28T14:16:25.097-05:00","deliver_notifications":true,"tweet_id":null,"id":"mzr1k29zhdrf","incident_id":"1pvy7cp7c2sv","custom_tweet":null,"affected_components":[{"code":"pvvp95drrj16","name":"US Region - Platform Availability","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-08-28T14:03:03.820-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T14:03:03.820-05:00","display_at":"2026-08-28T14:03:03.820-05:00","deliver_notifications":true,"tweet_id":null,"id":"hjrw4p8wxxxg","incident_id":"1pvy7cp7c2sv","custom_tweet":null,"affected_components":[{"code":"pvvp95drrj16","name":"US Region - Platform Availability","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are aware of some accounts having issues accessing their accounts. Engineering is actively investigating now. 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