This incident has been resolved. Upon further investigation, all campaigns were sent as expected and no further action is required.
Posted Jul 05, 2019 - 12:21 CDT
Service has been restored to the impacted users as of 10:56 PM UTC. Any campaigns scheduled to send between 9:53 PM and 10:56 PM UTC will not have sent for those affected. Automations have begun processing again and no further action is required.
We will identify any affected campaigns and reach out to those users directly.
Posted Jul 03, 2019 - 17:59 CDT
We have identified an isolated connectivity issue that began at 9:53 PM UTC and are working to restore service. Users who are impacted will experience slowness or be unable to access their accounts.