Delayed processing & sending

Incident Report for ActiveCampaign

Resolved

This incident has been resolved.
Posted Jun 02, 2018 - 21:01 CDT

Monitoring

All automation and campaign processes are fully functioning and running in realtime. No action is required. We will continue to monitor.
Posted Jun 01, 2018 - 10:59 CDT

Update

A fix has been released and we are processing automations and campaigns again. It may take some time for processing to completely catch up and currently scheduled campaigns may be delayed. We will continue to monitor.
Posted Jun 01, 2018 - 08:43 CDT

Update

We are continuing to release a fix that will restore processing for automation and campaign sending and will provide an update in 30 minutes.
Posted Jun 01, 2018 - 08:13 CDT

Identified

We are working to release a fix that will restore processing for automation and campaign sending and will provide an update in 30 minutes.
Posted Jun 01, 2018 - 07:36 CDT

Investigating

The fix we implemented unfortunately did not resolve the issue. We are continuing to investigate and will provide an update in 30 minutes.
Posted Jun 01, 2018 - 04:25 CDT

Update

We are continuing to work on implementing a fix and will provide an update in 30 minutes.
Posted Jun 01, 2018 - 03:50 CDT

Update

We are continuing work to resolve the delayed processing. We will update again in 30 minutes.
Posted Jun 01, 2018 - 03:19 CDT

Update

We are continuing work to resolve the delayed processing. An update will be provided in 30 minutes
Posted Jun 01, 2018 - 02:46 CDT

Identified

We have identified a solution and are working to resolve the delayed processing. An update will be provided in 30 minutes
Posted Jun 01, 2018 - 02:13 CDT

Update

We are continuing to investigate the delayed processing of automations and campaign sending and will provide an update in 30 minutes.
Posted Jun 01, 2018 - 01:37 CDT

Investigating

We are currently investigating some delayed processing of automations and sending.
Posted Jun 01, 2018 - 00:55 CDT
This incident affected: Message Sending Availability (Email).