Outgoing Webhook Issue
Incident Report for ActiveCampaign
Resolved
Outgoing webhooks are processing as expected. Between 12:02 PM - 3:17 PM UTC, any outgoing webhooks were lost and unfortunately cannot be recovered. Incoming webhooks were unaffected and no data was lost there. No further action is required.
Posted Jul 03, 2019 - 10:43 CDT
Monitoring
We have applied a fix and outgoing webhooks are processing again. We are continuing to monitor.
Posted Jul 03, 2019 - 10:19 CDT
Identified
We have identified the issue impacting outgoing webhooks and calls to Zapier and Segment and are working on a resolution. Incoming calls are continuing to process per normal.

Next Update: 3:45 PM UTC.
Posted Jul 03, 2019 - 10:08 CDT
Update
We are continuing to investigate an issue with outgoing webhooks and calls to Zapier and Segment. Incoming calls are unaffected.

Next Update: 3:30 PM UTC.
Posted Jul 03, 2019 - 10:00 CDT
Investigating
We are investigating an issue with our webhooks service which began at 12:02 PM UTC. Clients who utilize webhooks, Zapier, or Segment are impacted and currently unable to process outgoing calls to these services. Incoming calls are continuing to process per normal.

Next Update: 3:00 PM UTC.
Posted Jul 03, 2019 - 09:25 CDT
This incident affected: Webhooks Availability.