Platform Connectivity Issues

Incident Report for ActiveCampaign

Resolved

This incident has been resolved.

Posted Sep 16, 2020 - 18:25 CDT

Monitoring

We have identified the cause of connectivity issues and applied a fix. We are continuing to monitor.

Platform availability was affected from ~9:16-10:18 PM UTC and API requests made during this time would have resulted in an error. Campaign sends and Automation continued to process.

Posted Sep 16, 2020 - 17:23 CDT

Update

We are continuing to investigate an issue that is causing connectivity issues with the ActiveCampaign platform beginning at 9:15 PM UTC.

Next Update: 10:30 PM UTC.

Posted Sep 16, 2020 - 17:02 CDT

Investigating

We are currently investigating an issue that is causing connectivity issues with the ActiveCampaign Platform beginning at 9:15 PM UTC.

Next Update: 10:00 PM UTC.

Posted Sep 16, 2020 - 16:31 CDT

This incident affected: US Region (Platform Availability).