Customers attempting to log in using MFA see an error page with HTTP Code 500

Incident Report for ActiveCampaign

Resolved

This incident has been resolved.

Posted Aug 01, 2024 - 02:00 CDT

Update

This issue occurs when attempting to login using email address. Logging in with username is unaffected. A fix is in progress.

Posted Jul 31, 2024 - 22:07 CDT

Identified

Engineers have identified an issue where customers attempting to log in to ActiveCampaign using Multi Factor Authentication encounter an error. A fix has been identified and will be deployed shortly

Posted Jul 31, 2024 - 21:05 CDT

This incident affected: US Region (Platform Availability), APAC Region (Platform Availability), and EU Region (Platform Availability).