Resolved
This incident has been resolved.
Posted Oct 21, 2025 - 06:38 CDT
Update
The platform is fully functional and all systems are operating as normal.
Posted Oct 21, 2025 - 06:38 CDT
Update
The platform is recovering from today's outage. While our cloud computing provider is now fully operational, other upstream services continue to be impacted. Most scheduled and background processes are significantly delayed including automations, bulk edits, imports, exports. Additionally, many AI features are degraded. Systems have been scaled to speed recovery and engineers continue to monitor progress.
Posted Oct 20, 2025 - 19:02 CDT
Update
Engineers continue to monitor the system recovering.
Posted Oct 20, 2025 - 10:03 CDT
Monitoring
Our systems are recovering and processing through backlogged queues. Systems are scaling to handle increased load.
Posted Oct 20, 2025 - 05:11 CDT
Identified
Engineers have confirmed most ActiveCampaign systems are impacted by the current global outage of our cloud computing provider. The team is closely monitoring and will provide further updates as information becomes available.
Posted Oct 20, 2025 - 04:52 CDT
This incident affected: US Region (API Availability, ARC & ARC Services, Automations, Campaigns, Conversations, CRM, Custom Objects, Custom Reports, E-commerce, Integrations, Platform Availability, Web Personalization, Webhooks), Message Sending Availability (Email, SMS, WhatsApp), Site (Published Pages, Pages Application, Forms, Web Personalization, Tracking), APAC Region (API Availability, ARC & ARC Services, Automations, Campaigns, Conversations, CRM, Custom Objects, Custom Reports, E-Commerce, Integrations, Platform Availability, Web Personalization, Web-hooks), EU Region (API Availability, ARC & ARC Services, Automations, Campaigns, Conversations, CRM, Custom Objects, Custom Reports, E-Commerce, Integrations, Platform Availability, Web Personalization, Web-hooks), and ActiveCampaign.com, AC Resource Center.