Issues accessing accounts

Incident Report for ActiveCampaign

Resolved

This incident is now resolved. All services should be restored and operational.
Posted Jan 14, 2025 - 14:08 CST

Update

We are continuing to investigate this issue.
Posted Jan 14, 2025 - 14:00 CST

Investigating

ActiveCampaign engineers have identified an issue where accessing your account results in an error message "Backend service does not exist". Engineers are working on the issue.
Posted Jan 14, 2025 - 13:55 CST
This incident affected: US Region (Platform Availability), APAC Region (Platform Availability), and EU Region (Platform Availability).
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