Resolved
This incident has been resolved.
Posted Oct 22, 2026 - 15:36 CDT
Monitoring
All systems have returned to normal operation.
Engineers continue to monitor
Posted Oct 22, 2026 - 14:59 CDT
Update
Engineers continue to restore services.
Instability and service outages were due to maintenance on internal orchestration systems.
Recovered: Platform access for most accounts (including EU and APAC), API, Active Intelligence, Automations, WhatsApp.
Recovering: Campaign backlog processing, Open/click reporting, Integrations.
Degraded: Platform access for a subset of US accounts, SMS campaigns (EU), Scheduled Tasks
Posted Oct 22, 2026 - 14:16 CDT
Update
Engineers continue to restore services.
Instability and service outages were due to maintenance on internal orchestration systems.
Posted Oct 22, 2026 - 13:31 CDT
Update
Engineers continue to restore services.
Recovered: Platform access for most accounts, API, Active Intelligence.
Recovering: Automations and campaign backlog processing (nearing completion), Integrations.
Degraded: Platform access for some EU accounts and a subset of US accounts, Scheduled Tasks, Regional SMS, WhatsApp.
Posted Oct 22, 2026 - 12:04 CDT
Update
The platform is recovering:
Restored: account access and tracked links, SMS, WhatsApp
Still impacted: Some campaign sending, automations (delayed), some integrations, and AI features.
Posted Oct 22, 2026 - 10:56 CDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 22, 2026 - 09:44 CDT
Update
The platform continues to recover - some services remain impaired.
Posted Oct 22, 2026 - 09:43 CDT
Update
Engineers have implemented a fix and the platform is recovering. Some services remain impaired.
Posted Oct 22, 2026 - 09:20 CDT
Identified
We are currently investigating a system outage. Updates will be provided as they become available.
Posted Oct 22, 2026 - 06:56 CDT
This incident affected: US Region (API Availability, ARC & ARC Services, Automations, Campaigns, Conversations, CRM, Custom Objects, Custom Reports, E-commerce, Integrations, Platform Availability, Web Personalization, Webhooks), Message Sending Availability (Email, SMS, WhatsApp), APAC Region (API Availability, ARC & ARC Services, Automations, Campaigns, Conversations, CRM, Custom Objects, Custom Reports, E-Commerce, Integrations, Platform Availability, Web Personalization, Web-hooks), and EU Region (API Availability, ARC & ARC Services, Automations, Campaigns, Conversations, CRM, Custom Objects, Custom Reports, E-Commerce, Integrations, Platform Availability, Web Personalization, Web-hooks).