Platform Service Disruption

Incident Report for ActiveCampaign

Resolved

This incident has been resolved.

Posted Aug 31, 2019 - 23:12 CDT

Monitoring

We have taken action to mitigate all issues experienced by our customers while our infrastructure provider continues to work to fully restore service on their end. We are continuing to monitor.

Posted Aug 31, 2019 - 09:39 CDT

Update

We have determined there is a known issue with our infrastructure service provider and they are working to restore service. We are investigating methods for mitigating impact in the meantime.

Next Update: 3:00 PM UTC.

Posted Aug 31, 2019 - 09:17 CDT

Investigating

We are investigating an issue that is impacting users across the platform including general slowness, connection issues with the API, and campaign link tracking/redirection failures.

Next Update: 3:00PM UTC

Posted Aug 31, 2019 - 09:07 CDT

This incident affected: US Region (API Availability, Platform Availability).