Images not rendering in Designer

Incident Report for ActiveCampaign

Resolved

As of 14:21 all issues related to images rendering in the Designer have now been resolved. We apologise for any inconvenience caused.

Posted Oct 19, 2021 - 08:38 CDT

Monitoring

As of 1:54pm UTC Engineers have identified the cause of the issue and we are currently in the process of deploying a fix to the affected instances.

Posted Oct 19, 2021 - 08:00 CDT

Identified

As of 13:24 UTC our engineering teams have identified a potential cause of this issue and are investigating further.

Posted Oct 19, 2021 - 07:25 CDT

Investigating

As of 12:31pm UTC we have identified an issue that is preventing a subset of users from rendering images in the Designer. While we work to fix any impacted accounts, please reach out to support if you’re experiencing issues using Designer.

Posted Oct 19, 2021 - 06:54 CDT