Elevated API Error Rate

Incident Report for ActiveCampaign

Resolved

This incident has been resolved.

Posted Sep 20, 2021 - 16:09 CDT

Monitoring

We have taken action to replace several unhealthy API instances that were causing an increase in error rates. We are continuing to monitor for recovery.

Posted Sep 20, 2021 - 14:30 CDT

Investigating

We are currently investigating an elevated error rate for users of the ActiveCampaign API. Over 90% of calls are continuing to succeed. Calls that result in an error will need to be retried.

Next Update: 7:30PM UTC.

Posted Sep 20, 2021 - 13:55 CDT

This incident affected: US Region (API Availability).