Database performance issues identified

Incident Report for ActiveCampaign

Resolved

All systems have fully recovered.

Posted Jan 24, 2023 - 18:06 CST

Monitoring

Engineers have implemented a solution and are monitoring the recovery of the single product database impacted.

Posted Jan 24, 2023 - 14:55 CST

Identified

Engineers have detected an issue impacting a single product database. Customers whose accounts are on that database will experience degraded performance and delays in processing campaigns and automations. Engineers are actively working on a solution.

Posted Jan 24, 2023 - 13:11 CST

This incident affected: US Region (API Availability, Automations, Campaigns, Platform Availability) and Site (Tracking).