Low levels of Latency in Queues

Incident Report for ActiveCampaign

Resolved

The fix that our engineers implemented has resolved this issue, all services are now functioning normally.
Posted Nov 03, 2021 - 06:48 CDT

Monitoring

At 11:43 UTC engineers implemented a fix and we are currently monitoring our internal telemetry to confirm instance health.
Posted Nov 03, 2021 - 06:44 CDT

Investigating

At 10:59 UTC our internal monitoring alerted us to an issue in our infrastructure that is leading to low levels of latency when processing CX Queues and Outbound Automations for a small subset of our customers. Our engineers have been alerted and are currently triaging this issue.
Posted Nov 03, 2021 - 06:23 CDT
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