The fix that our engineers implemented has resolved this issue, all services are now functioning normally.
Posted Nov 03, 2021 - 06:48 CDT
At 11:43 UTC engineers implemented a fix and we are currently monitoring our internal telemetry to confirm instance health.
Posted Nov 03, 2021 - 06:44 CDT
At 10:59 UTC our internal monitoring alerted us to an issue in our infrastructure that is leading to low levels of latency when processing CX Queues and Outbound Automations for a small subset of our customers. Our engineers have been alerted and are currently triaging this issue.