Increased number of 5xx errors in External API

Incident Report for ActiveCampaign

Resolved

This incident has been resolved.

Posted Nov 09, 2021 - 20:35 CST

Monitoring

Engineers have identified the root cause of this issue and have applied a fix to the platform. We will continue to monitor the instance health to validate recovery.

Posted Nov 04, 2021 - 08:19 CDT

Update

We are continuing to investigate this issue.

Posted Nov 04, 2021 - 08:18 CDT

Investigating

Our engineers have identified an issue within our infrastructure that may have caused a subset of customers to experience an increased level of 5xx errors while making API calls. We are actively investigating this issue.

Posted Nov 04, 2021 - 08:13 CDT

This incident affected: US Region (API Availability).