Some customers may experience delays in automations processing

Incident Report for ActiveCampaign

Resolved

This incident has been resolved.
Automations processing has recovered.
Posted Jul 31, 2023 - 12:56 CDT

Monitoring

Engineers have identified and mitigated the root cause.
Automation processing will remain delayed as the backlogged events process.
Posted Jul 31, 2023 - 11:54 CDT

Update

Engineers are actively engaged in restoring automations processing performance.
Customers may observe latency in their automations processing.
Posted Jul 31, 2023 - 11:41 CDT

Investigating

Contacts passing through blocks of automation could be delayed and appear stuck. Engineers are working to resolve the issue.
Posted Jul 31, 2023 - 11:17 CDT
This incident affected: US Region (Automations).